Things to Do before You send your Computer for Repair

Gone are the days when computers were used only by techies and professionals. Today, we all have desktops, laptops and other related gadgets at our home. In fact, some of us have more than one of the above. In today’s world, computers are used for a variety of purposes – to send and receive mails, to interact with family and friends through social networking, researching, downloading entertainment stuffs and a lot more stuffs. With technology advancements, notebook computers and net pads are also available at much lower cost. Nowadays, PCs are a necessity more than luxury.

To operate a computer, you need not be a tech savvy. People are used to operating computers to access internet. But when something goes wrong with the gadgets they own, they are not sure how to set it right by way of trouble shooting. That is where CCCIT repair services come into play. IT repair services have professional technicians who would take care of all hardware and software problems in your PC. But here are few points to remember while giving away your computer for repair.

Points to Remember

We all tend to accumulate a lot of information in our PC. It might be personal or official but the truth is, it gets accumulated over a period of time. If the data is a sensitive one and if it goes into wrong hands when you give it for service, then the consequence is much worse. The below checklist is for you to follow while giving your computer for repair.


  • Sensitive information like files containing passwords to bank accounts, PIN number, CVV and other information like the credit card numbers and any other details pertaining to any of your bank accounts should be removed from the computer. Even small information like your date of birth and mother’s name can very easily be used to get access to your bank accounts. This would eventually lead to fraud and theft by unlawfully accessing the accounts.
  • Files that contain social security details, credit card details, debit card details and anything that leads to identity theft should also be removed from the system for safety purposes.
  • If you have stored the passwords of your social networking sites like Facebook and Email account password, then it is essential to remove them too, before giving the PC for service.
  • Other than passwords, it is also important to clear the history from the browser settings. There might be stored passwords on the browsers that could be used to obtain access to your accounts. As browsers allow to see the stored passwords at any point of time through the “Show Saved Password” option, it is better not to forget to clear these passwords before giving the PC for service.
  • We all have the tendency to store our family photo and videos and cherish those memories. But do you think everyone does the same? If these photos and videos goes into wrong hands, they might misuse it. Hence, make sure to move these kinds of files to a portable disk or to an online storage.
  • Have any other information that others might use to blackmail you? Is there any information which you don’t want others to know? Then, it is better to delete them or store them somewhere else.
  • If you have any uncompleted official task in the PC, it is better to take a backup of the work. It is always better to take a backup of official tasks in a regular basis to avoid losing important information.
  • Always don’t hesitate to explain the technicians on what the real problem is. You could have communicated to them over phone but it is better to explain to them in person.


Remember, your computer contains many important information and most of it might be private. If you give your computer for repair or service, then the technicians might need administrator access to your system to be able to alter or make modifications to fix the problem. These people might be honest and might show professionalism but they still might need to clear the hard drive in case the need arises. Or, it might also get into wrong hands. Hence, proper precautions need to be taken so that you don’t get into disaster. To put it short, take Backup, delete unwanted files, protect sensitive files and explain clearly what the problem is.